Refund policy

At Molly Blush, we want you to feel confident about every purchase. If something isn't quite right, our Customer Care Team is here to help make the return process straightforward and convenient.

Please review the following guidelines before submitting a return request.

Return Window

Eligible items may be returned within 30 days of the delivery date.

To qualify for a return, merchandise must:

  • Be unworn and unused
  • Remain in its original condition
  • Not have been washed, altered, or damaged
  • Be free from makeup, perfume, deodorant, stains, or pet hair
  • Have the original tags attached
  • Be securely packaged for return shipping

Items that do not meet these requirements may not be eligible for a refund.

Items That Cannot Be Returned

For hygiene and safety reasons, the following items are not eligible for return:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Swimwear without original hygiene protection
  • Lingerie & Intimate Apparel
  • Earrings
  • Hair Accessories
  • Beauty Products
  • Personalized or customized items

Items marked Final Sale are not eligible for refunds or exchanges.

How To Request A Return

Please contact our Customer Care Team before sending your item back.

Include the following information:

  • Order Number
  • Full Name
  • Email Address
  • Item(s) you would like to return
  • Reason for the return

After reviewing your request, our team will provide the appropriate return instructions.

Email:
contact@mollyblush.com

Please do not send a return package before receiving instructions from our team.

Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective.

We recommend using a shipping service that provides tracking information.

Molly Blush cannot be responsible for return packages that are lost or damaged while in transit.

Refunds

Once your return has been received and inspected, we will notify you of the return status.

If approved, your refund will be issued to the original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time before the refunded amount appears in your account.

Original shipping charges are generally non-refundable unless the return resulted from an error on our part.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Order Number
  • Clear photos of the item
  • Photos of the packaging
  • A brief description of the issue

Our Customer Care Team will review your request and work with you toward an appropriate resolution.

Refund Delays

If you have received confirmation that your refund was issued but have not received the funds:

  1. Check your bank account again.
  2. Contact your credit card provider.
  3. Contact your bank regarding possible processing delays.

If the refund still has not appeared after completing these steps, please contact our support team.

Order Cancellation

Orders may begin processing shortly after they are placed.

If you would like to cancel or modify your order, please contact us as soon as possible.

While we will make every reasonable effort to accommodate your request, cancellations or changes cannot be guaranteed once fulfillment has started or the order has been shipped.

Contact Us

For questions regarding returns or refunds:

Email:
contact@mollyblush.com

Business Information

Molly Blush

401 W Main St
Richmond, KY 40475
United States

Business Correspondence Only – Not a Return Address